Privacy
Overview
We are committed to protecting the privacy of any information provided by our customers. We have developed internal procedures consistent with the Privacy Principles in the New Zealand Privacy Act 1993. This statement sets out our practices relating to information collection, use, and disclosure.
We recommend you read through this document carefully. If you have any queries, please contact us at info@equissentials.co.nz.
Personal information collected from customers will depend on the type of service provided.
Customer Service
We collect personal information in the normal course of providing services for our customers. These services include:
Accepting customer orders
- Processing online purchases and payments
- Registering an online account
- Processing credit card purchases
- Issuing tax invoices
- Receiving prize application forms
Under these circumstances, customers provide us with personal information such as their name, address, phone number, credit card details, and email particulars, etc.
Personal information collected from customers is used to service your requirements, plan product development, and for communication purposes only. We assure you that all information collected will be safely and securely stored.
Email Communications
Our exclusive news program (where offered) provides customers with the opportunity to receive benefits such as invitations to sales events, special offers, gift with purchase offers, and the delivery of marketing communications. Customers may also receive information and related offers via email.
To receive communications from us, certain personal information is required. We use this information to facilitate communication with our customers, understand our customer needs, and for customer research. Other optional information collected may be used to plan future events, offers, products, etc.
Any information collected will be safely and securely stored and managed by equissentials. We value our customers and do not share your information with any other organisations other than those third parties directly related with the above activities (i.e. mailing houses, data bureaus, email providers).
Website and Credit Card Security
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.
equissentials uses industry standard data protection for online payments, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details, and delivery addresses so that other computers are unable to decipher the information, ensuring your privacy and security.
To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then the security features are active.
You can double-check by looking at the URL. If security is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorized access to your password and your computer. Ensure you log out when you have finished visiting the equissentials site, especially if you access the website from a shared computer.
Our websites use "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.
Linking to Third-Party Websites
When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, equissentials cannot be held responsible for the actions of any third-party web sites.
Accessing and Correcting Your Personal Information
Personal information provided by you can be changed if the information provided is incorrect or out of date.
If you still have questions, please contact us at info@equissentials.co.nz.
Security
We understand the importance of your information and we treat it as strictly confidential.
We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.
Your Rights
While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Of course, some of our services can only be provided if we have certain information.
If you are not completely satisfied with anything set out in this policy, you are entitled to either query this practice or lodge a complaint with us or the Office of the Privacy Commissioner. All such enquiries or complaints will be handled with impartiality and discretion.
Your information may also be used for the purpose of introducing other products that we believe might be of interest to you. If you do not wish to receive such communications you may opt out by selecting the "opt out" or "unsubscribe" options available on our website or any email communication.
Changes to our Privacy Policy
We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our website after any changes have been posted on our websites indicates your acceptance of those changes.
If you have any questions regarding our privacy policy or any other matter, please contact us via email on info@equissentials.co.nz.